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Showing posts from June 19, 2016

finity and possible escalation

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This is my finity story. It happened this afternoon.

I upgraded my Finity service, 2 days ago, for my internet and tv. Today I got an email from Finity saying that I didn't sign my contract. Oh yes, I did! I have a copy of it on my computer.

Oh, and guess what, Finity wanted to charge me for a home security system...which I never signed up for!

Because I heard a little voice in my head telling me to order the upgrades for the tv and internet, via their 'chat' feature...I copied those written words into my database...just in case. And sure enough I needed those words today.

I was on the phone with Finity for 2 hours, called back 3 times, went through 3 customer service reps, and was told to go to a nearby shop to get my contract in writing? Wha up wit dat?

The kid told me to go to the nearest store in Winton. Just outside Detroit, Michigan. Uh, dude...I live in CA. Sure I'll do that...let me get in my car and drive right over there...see you in about 3-4 days.

Each emp…