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Showing posts from May 24, 2015

Customer service...are you there?

I know I'm not the only one who gets pissed off at Customer Service. I had two experiences today, trying to pay my bills. One was horrible. The other was great!

First Business (A private partner in conjunction with our government at work)

Me- Hi, I'd like to put my monthly bill on auto pay. I got the letter you people sent, directing me to call a phone number to set this up. I've spend over 30 minutes trying to get this simple thing done...and now you're telling me I'm calling the wrong number? What's with that?

Them - Sure. I can can help you with that.

Me (thinking)- wanna bet?

Them - Let's get onto the website and I'll help you with that.

Me - OK, let's see what you can do. I may not be the brightest bulb in the chandelier, but I'm not the dimmest either.

Time passesA few minutes goes by...Ms Lady gives up. The website doesn't take my credit card. But she assures me that it should. 

Me(thinking)- wanna bet?

Them - I'll be on the phone with …