Alrighty. I made the appointment to get to the DMV. I usually go the Oakland Coliseum DMV...and that is a disaster, whether you have an appointment or not.
In 2017, I thought I'd lost my backpack/purse at an open house. My bad: I had stuffed it into a corner in a tall dresser in the dining room. Because I made the decision to shove my pack into the corner, I couldn't find it once I closed the house up. I figured somebody swiped it. Again, my bad.
I was driving without a license, and my credit cards were gone, too. All ended up just fine...my client found the backpack and all it's contents were intact. But I went through the exercise to get a temporary license.
This time I was going to the Berkeley Claremont DMV to renew my license and get that airport REAL ID.
Yes, there was a parking space in the lot. Yes, although it was raining, I was welcomed in. Yes, I showed up for my appointment time and had my paperwork. Yes, I did stand in line for about 5 minutes. Yes, there were directions posted about how to get to the next station, and friendly folks were able to direct me there, as well.
I passed the eye test. No, my reading glasses are just for reading. I had a very nice chat with the next worker at his station. And he gave me a temporary license.
And off I went. In less time than they told me, I received my new license.
I have written about 'culture' a few times. Whether it's a government-based entity or not, whoever is leading (i.e. in charge of the employees) is the one responsible for a good culture or a bad culture: and thus a good (or great) reputation, or a horrible, disastrous, never-want-to-be-there, reputation.
Let's hope that this is the beginning of a trend. But with the recent (and still may be) a government shut-down, that is NOT a good way to treat the employees.
We can do better...and our leadership needs to act like real people, not like kings and queens. I think we're starting to get it, demand it, and expect it.
Live richly, marilyn